2400 digital phones:
- 2402 Telephone.
- 2410 Telephone.
- 2420 Telephone.
4400 digital phones:
- 4406D Telephone.
- 4412D Telephone.
- 4424D Telephone.
- 4450 DSS Unit.
5400 digital phones:
- 5402 Telephone.
- 5410 Telephone.
- 5420 Telephone.
6400 digital phones:
- 6408D Telephone.
- 6416D Telephone.
- 6424D Telephone.
- XM24 DSS Unit.
- EU24/EU24BL DSS Unit.
|
5600 IP phones
series:
- 5601 IP Telephone.
- 5602SW IP Telephone.
- 5610 IP Telephone.
- 5620 IP Telephone.
4600 IP phones series:
- 4601 IP Telephone.
- 4602 IP Telephone.
- 4602SW IP Telephone.
- 4606 IP Telephone.
- 4610 IP Telephone.
- 4612 IP Telephone.
- 4620 IP Telephone.
- 4624 IP Telephone.
Cordless and wireless phones:
- 9040 Wireless Telephone.
- 3810 Wireless Telephone.
- Avaya 3616 IP Wireless
- Avaya 3626 IP Wireless
|
|
Interactive Voice Response
(IVR) and Text to Speech
Create automated customized systems
allowing callers to interact with business information, for
example, Account enquiry systems, Automated ordering systems,
Ticket purchasing systems, PIN number checking, Remote time
sheet management, etc. Enhance theses systems by using Text
To Speech to read information back to callers
SoftConsole
Graphical User Interface (GUI)
for attendants via a PC-based console for call handling and
physical phone for the speech path; an easy way to learn and
use sophisticated tools in a comfortable environment.
Phone Manager
A powerful desktop application for
the IP Office, available in Lite, Professional, and IP Softphone
versions to allow you to control and manage phone calls from
your Windows desktop.
Open CTI interfaces
TAPI-compliant out of the box. IP
Office integrates easily with popular contact management applications
such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated
custom applications can be rapidly developed and deployed with
our full software development kit.
Compact Business Center
Report on overall system performance
and basic call center functionality for up to three workgroups
with quality of service reports, selected group reports, simple
plug-and-play installation, and more.
Compact Contact Center
The formal Multi-Media Contact Center
option, with a full customer management toolset including real
time agent, system, group management, standard and custom reporting,
real time tracking and analysis, options for agent connection,
and remote agent support, wallboards for installations of up
to 75 agents.
Queue Manager and Campaign
Manager
Powerful voice and IVR applications
for the Contact Center that facilitate agent and traffic management
for better productivity and customer service.
IP Office SMDR
A call logger utility, IP Office
SMDR, is included which allows the detail of all calls to
be sent to a file on the PC.
Conferencing solutions
The built-in conferencing solution
within IP Office enables multiple locations to participate in
an audio conference. This allows on-site personnel as well as
external parties
|
|
