Avaya Phone System Business Phone Systems

877-289-2829 www.telecomworldonline.com

The Avaya IP403 Office base unit is a 19” rack mountable voice and data communication system which supports up to 100 combined analog and digital extensions, and up to 3 expansion modules, with capacity for 8 analog trunks or 2 digital trunk (48 T1 channels or 60 E1 channels) .Maximum configurations of 125 of various types in combination. Analog only: 92. DS only: 98. IP only: 60.
Features include 20 optional voice compression channels, 8 Digital Station ports, 2 Analog Telephone ports, 8 dual speed LAN hub ports, and 18 data channels. Data channels are used for Routing, RAS and Voicemail applications.
From basic call handling to full call center functionality, including real time and historic reporting,

• 2 analog extension ports

• 8 digital extension ports

• 2 expansion slots for Quad Basic Rate Card (one per system)

• DTE Port. 25 pin D-Type socket. Used for system maintenance. Suitable for direct connection of IP Office Serial Port Feature Key dongle

• T1/PRI (one per system)

• Quad analog Loop Start Trunk (two per system)

• The capability of up to 20 voice compression channels.

Four voicemail modes of operation are available:

• Voicemail Lite
• Voicemail Pro
• Voicemail Pro Networked Messaging with other voicemail systems
• Centralized Intuity Audix / Modular Messaging Voicemail

Internal Modules

• IP400 Office Quad BRI
• IP400 Office PRI T1.
• IP400 Office Universal Quad Loop start Analog Trunk with caller ID
• IP400 Office VC Module – 4/8/16
• IP400 Internal Modem Card

• IP400 Office Phone Expansion Module analog extensions in three variants for 8, 16 or 30 extensions.
• IP400 Office Digital Station Expansion Module 16 or 30 extensions.
• IP400 Office So8 Expansion Module
• IP400 Office WAN 3 Expansion Module
• IP400 Office Analog Trunk 16 Expansion Module

• Interactive Voice Response (IVR) and Text to Speech
  Create automated customized systems allowing callers to interact with business information, for example,
  Account enquiry systems, automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers
• Soft Console
  Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.
• Phone Manager
  A powerful desktop application for the IP Office, available in Lite, Professional, and IP Soft phone versions to allow you to control and manage phone calls from your Windows desktop.
• Open CTI interfaces
  TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT! Goldmine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
• Compact Business Center
  Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.
• Compact Contact Center
  The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.
• Queue Manager and Campaign Manager
  Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for
  Better productivity and customer service.
• IP Office SMDR
  A call logger utility, IP Office SMDR, is included which allows the detail of all calls to be sent to a file on the PC.
• Conferencing solutions
  The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. This allows on-site personnel as well as external parties.