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Applications:
Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with
business information, for example, Account enquiry systems, Automated
ordering systems, Ticket purchasing systems, PIN number checking, Remote
time sheet management, etc. Enhance theses systems by using Text To
Speech to read information back to callers
SoftConsole
Graphical User Interface (GUI) for attendants via a PC-based console for
call handling and physical phone for the speech path; an easy way to
learn and use sophisticated tools in a comfortable environment.
Phone Manager
A powerful desktop application for the IP Office, available in Lite,
Professional, and IP Softphone versions to allow you to control and
manage phone calls from your Windows desktop.
Open
CTI interfaces
TAPI-compliant out of the box. IP Office integrates easily
with popular contact management applications such as Outlook, ACT!,
GoldMine and Maximizer. Sophisticated custom applications can be rapidly
developed and deployed with our full software development kit.
Compact Business Center
Report on overall system performance and basic call center functionality
for up to three workgroups with quality of service reports, selected
group reports, simple plug-and-play installation, and more.
Compact Contact Center
The formal Multi-Media Contact Center option, with a full customer
management toolset including real time agent, system, group management,
standard and custom reporting, real time tracking and analysis, options
for agent connection, and remote agent support, wallboards for
installations of up to 75 agents.
Queue
Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that
facilitate agent and traffic management for better productivity and
customer service.
IP Office SMDR
A call logger utility, IP Office SMDR, is included which allows the
detail of all calls to be sent to a file on the PC.
Conferencing solutions
The built-in conferencing solution within IP Office enables multiple
locations to participate in an audio conference. This allows on-site
personnel as well as external parties |