Avaya Phone System
Business Phone Systems

877-289-2829

www.telecomworldonline.com

IP Office - Small Office 2T + 4A (3 VoIP) Control unit Release 3.1 (700350416) (Non Expandable in NA)

• 2 Analog Loop Start Trunks (Caller ID enabled).
• 4 analog extension (Single line extensions) ports. During power fail,
•  analog trunk port 2 is connected to analog extension port3 VoIP Codecs
•  (G.723.1, G.711 and G.729a). Audio (Voice) Compression Protocols.4
•  Switched Ethernet ports (Layer 2).Dedicated Switched Ethernet WAN port (Layer 3).
• Two PCMCIA slots for wireless and memory card support.
• WAN slot for optional WAN card (V35, X.21, BRI, T1 PRI).
• DTE port. 9-pin serial port (for Terminal Adapter for maintenance, TPAD applications or License Key Device).
• Audio port for external music on hold source.
• 3 Voice compression channels on board for VOIP applications.
• Two relay switch port for door entry systems (External O/P socket).

• Voicemail Capabilities:
• Voicemail Lite
• Voicemail Pro
  Embedded Voicemail with Auto Attendant (IP406 V2 and Small Office Edition only)
  Voicemail Pro Networked Messaging with other voicemail systems
  Centralized Intuity Audix / Modular Messaging Voicemail

Hardware Compatibilities:

Modules:

• WAN Expansion Kit (700289713)
• 64MB Memory Card (700289721)
• Wireless LAN Card (700289739)

• 2400 digital phones: 
• 2402 Telephone.
• 2410 Telephone.
• 2420 Telephone.
• 4400 digital phones:
• 4406D Telephone.
• 4412D Telephone.
• 4424D Telephone.
• 4450 DSS Unit.
• 5400 digital phones:
• 5402 Telephone.
• 5410 Telephone.
• 5420 Telephone.
• 6400 digital phones:
• 6408D Telephone.
• 6416D Telephone.
• 6424D Telephone.*
• XM24 DSS Unit.
• EU24/EU24BL DSS Unit.

• 5600 IP phones series:
• 5601 IP Telephone.
• 5602SW IP Telephone.
• 5610 IP Telephone.
• 5620 IP Telephone.
• 4600 IP phones series:
• 4601 IP Telephone.
• 4602 IP Telephone.*
• 4602SW IP Telephone.
• 4606 IP Telephone.*
• 4610 IP Telephone.
• 4612 IP Telephone.*
• 4620 IP Telephone.
• 4624 IP Telephone.*
  Cordless and wireless phones:
• 9040 Wireless Telephone.
• 3810 Wireless Telephone.
• Avaya 3616 IP Wireless
• Avaya 3626 IP Wireless
• Αnalog phones

Applications:
Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers
SoftConsole
Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.
Phone Manager
A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop.

Open CTI interfaces
TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.
Compact Contact Center
The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.

Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
IP Office SMDR
A call logger utility, IP Office SMDR, is included which allows the detail of all calls to be sent to a file on the PC.
Conferencing solutions
The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. This allows on-site personnel as well as external parties