Phone Manager Lite

Phone Manager Lite allows employees to take control of their phone and calls from their networked PC.
It can be used with an analog telephone, a digital phone or IP phone for the speech path.

CLI/ANI is presented as standard so you can see whose calling you before you even answer. The caller’s phone number and name (if known to IP Office) are clearly shown on your PC, allowing you to have a good idea what the calls about before you take it.
Also shown is information on the actual number dialed, this could be your own Direct Dial In (DDI/DID) number, or a specific department within your organization. You can choose to have the information pop-up on your PC automatically as soon as a call comes in, when you answer the call, or it can be instigated manually via a click of your mouse.

Phone Manager offers telephony buttons to activate standard functions such as Answer, Transfer, Hold, Account codes and Conference so you do not need to remember any specific feature codes. You can also elect to forward your calls and easily edit the forward destination using Phone Manager.
Calls can be easily parked using “drag & drop” functionality. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with Phone Manager.

Phone Manager features a Busy Lamp Field and Direct Station Select. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. The Direct Station Select allows you to dial regularly used internal and external numbers via a single-click. A single Direct Station Select icon allows you to dial their work, mobile/cell phone and home numbers.
The Busy Lamp Field feature allows you to see at a glance, which’s available to take a call, who’s already on a call and who’s placed their phone on Do Not Disturb.
Where Microsoft Live Communications Server (LCS) is also available, Phone Manager Users can view colleague’s presence (online, away, offline) as well as send Instant Messages (IM). For example you could send an IM to alert a colleague that an important call is waiting for them even though they’re busy on a call.