Soft Console is the PC based Windows Operator Console for IP Office. Soft Console has been specifically designed to benefit businesses through improved operator service by providing the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company. Soft Console requires an IP Office extension to provide the speech path. Soft Console has been tested and is certified to work with all Avaya digital and IP phones with the following exceptions:

• Wireless Telephones

Avaya does not recommend using the Soft Console application in conjunction with any of the Avaya wireless telephones.

• Analog Telephones

Analogue single line telephones can be used with Soft Console, however calls have to be answered manually, as IP Office cannot control the physical status of the hook switch on an analogue phone. This prevents useful headset operation