Avaya Phone System
Business Phone Systems

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Voicemail Lite (No Auto Attendant)

Voicemail Lite is included in the IP OFFICE system PC is required and No license is required

IP Office’s standard Voicemail application can handle up to 4 simultaneous calls. When enabled Voicemail Lite automatically answers your telephone when you are not available to take a call. Personal greetings can be recorded, providing confirmation that the intended recipient will actually receive the message. Messages may be played as a continuous loop. This allows information to be heard, but no message to be left. The caller may press a key on the telephone at any time to be transferred to a pre-determined number, usually the receptionist or secretary.
When voicemail messages have been left, the number of new messages waiting will be displayed on the Phone Manager application and/or the telephone caller display panel if used. Voicemail Lite can also periodically ring the extension to deliver any new messages. When voicemail messages are left they are time & date stamped and the caller’s number recorded. Once listened to, old messages are deleted 24 hours after being left. Alternatively they may be saved permanently.
Voicemail can be collected remotely by dialing the Voicemail Lite server. Using the security inherent in all IP Office systems, if the number the user is dialing from are “recognized” (home number or Mobile/Cell Phone for example); they will automatically receive their voicemail as if collecting it from their office extension. This is especially useful when collecting your voicemail while on the move, using your Mobile/Cell Phone in hands-free mode. If the source number is not recognized, users will be prompted for a mailbox number and a PIN code for that mailbox, before they can collect voicemail. Users have the ability to set and change their own PIN codes. Where a voicemail needs to be copied to others, Voicemail Lite provides many options:

  • Voicemails can be simply forwarded to another mailbox, or group of mailboxes
  • Recipients can append their comment to the voicemail before forwarding to another mailbox (es).
  • Alternatively voicemails can be forwarded as emails.
  • Can be upgraded to Voice Mail Pro using the IP400 Voicemail Pro RFA (171991).
  • Five voicemail modes of operation are available:

    All connections between the voicemail server (Pro or Lite) and the IP Office are via the LAN using data channels.
    The maximum number of data channels that can be used for voicemail operation at any moment are shown below.

    IP Office Data
    Channels
    Maximum for
    Voicemail Lite
    Maximum for
    Voicemail Pro
    IP401 2 2 2
    IP406 18 4 10
    IP406 V1 24 4 20
    IP406 V2 40 4 20
    IP412 100 4 30
    Small Office Edition Up to 18 4 10