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The Merlin Legend Communications
System is an advanced digital switching system that integrates voice and
data communications features. Legend gives customers access to a variety
of standard and advanced features, adjuncts,and networking applications
to help manage costs, improve productivity and enhance customer service.
Merlin Legend is designed for small to medium sized companies. It supports
up to 80 lines and 200 extensions. The processor module is the “brain” of
the system, a miniature computer that controls system features and diagnostics,
as well as the traffic among the modules.
The processor module has built in 2 jacks, one for SMDR and one for local
system programming, anda built in modem for remote programming. Introduced
a new processor module (CKE5) with enhanced capabilities with 32MB memory
that supports new expansion modules and capabilities for future upgraded
releases. There is also a slot for PCMCIA card for backup/restore/upgrade
applications. You can program the system through an MLX-20L on an MLX module
or through WINSPM either locally through the admin port or remotely thru
the built in modem.
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- Private Networks
In Hybrid/PBX mode systems only, MERLIN LEGEND Communications Systems can
be networked with one another or with DEFINITY® Enterprise Communications
Server (ECS) release 6 and ProLogix™ Communications Systems in private networks.
In previous releases, this functionality is available using tie lines, but
users handle calls between networked switches as outside calls. In this
release, dialing the pool access code is not necessary for a call going
from one networked switch to another. Also, delay-start tie trunks or T1
trunks administered as PRI can act as tandem trunks to connect networked
systems.
Group Calling Enhancements
Group calling features that enhance group calling operations.
- Queue Control
The system manager can control the maximum number of calls allowed in the
primary calling group queue for calls that arrive on certain facilities
often assigned to calling groups. When the number of the calls in queue
reaches the programmed maximum, subsequent callers receive a busy signal.
- Prompt-Based Overflow
allows callers waiting in queue and listening to a delay announcement to
press the # key in order to reach the overflow receiver for the group, which
may be the QCC queue or another calling group (including a calling group
assigned for a voice mail system).
All three overflow distribution options—based on the number of calls, the
time a caller has waited, and according to the caller’s prompt—may be used
at one time. In this case, time based and number-of-calls based options
take precedence over overflow distribution based on the caller’s prompt.
Centrex Transfer via Remote Call Forwarding
Centrex Transfer via Remote Call Forwarding can be used in all system modes
of operation to send outside calls to a remote telephone number or another
Centrex station. In this context, the term outside calls refers to calls
from outside the communications system, which may originate at extensions
in the system but not connected to the local MERLIN LEGEND Communications
System.
Authorization codes and remote call forwarding.
The user can dial an authorization codes to forward or deactivate forwarding
on their phone.
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