Avaya Phone System Business Phone Systems

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The Merlin Legend Communications System is an advanced digital switching system that integrates voice and data communications features. Legend gives customers access to a variety of standard and advanced features, adjuncts,and networking applications to help manage costs, improve productivity and enhance customer service. Merlin Legend is designed for small to medium sized companies. It supports up to 80 lines and 200 extensions. The processor module is the “brain” of the system, a miniature computer that controls system features and diagnostics, as well as the traffic among the modules. The processor module has built in 2 jacks, one for SMDR and one for local system programming, anda built in modem for remote programming. Introduced a new processor module (CKE5) with enhanced capabilities with 32MB memory that supports new expansion modules and capabilities for future upgraded releases. There is also a slot for PCMCIA card for backup/restore/upgrade applications. You can program the system through an MLX-20L on an MLX module or through WINSPM either locally through the admin port or remotely thru the built in modem.

• Features of legend 6.1

MLS and Enhanced Tip/Ring (ETR) Telephone Support One of the most
important new capabilities of MERLIN LEGEND Release 7.0 is its support for
MLS and ETR telephones, allowing existing customers with either telephones
the ability to migrate to a MERLIN LEGEND Communications System. The MLS
telephones and The ETR telephones And Business Cordless 905 telephone
and the TransTalk™ 9000 Digital Wireless System are also supported.
The MLS, ETR, and Business Cordless 905 telephones, as well as the TransTalk
9000 Digital Wireless System, require ETR station ports. To provide support for
these telephones and for the TransTalk 9000 system, two new modules have
been designed:

412 LS-ID-ETR Module. The 412 LS-ID-ETR modules is not available. To
connect ETR and MLS telephones to a MERLIN LEGEND Communications
System, use the 016 ETR modules.

016 ETR Modules. The 016 ETR modules provide 16 ETR station ports,
including 6 with T/R functionality and 4 TTRs. On the 016 ETR modules, the
first 10 ports are ETR ports only—these ports do not have T/R functionality. The
remaining 6 ports (ports 11 through 16) can be programmed to support either
T/R or ETR, but not both simultaneously.

Expanded Digital Endpoint Connectivity - Release 7.0 increases the
maximum number of digital telephones supported from 127 to 200 by introducing
a new 016 MLX module. In addition, each of the 200 ports can support an MFM
adjunct which increases the current 255 station endpoints to 400.
016 MLX Modules. Each 016 MLX module provides 16 digital station ports and
has an additional 32K of dual port RAM.
Processor Module. The 016 MLX modules can only be utilized with the CKE4
or later processor module with upgrade to R7.0 software. The CKE4 processor
module provides the lead to access the additional 32K of RAM on the 016 MLX
modules.
Voice Announce on Idle Only Option on MLX Telephones Prior to Release
7.0, no options were available for disabling intercom voice announcements at
an MLX telephone when busy. In Release 7.0, a new option—Voice Announce

on IDLE ONLY—is available with the existing Voice Announce feature. This new
option allows a user to receive intercom voice announcements only when they
are not active on another call.
Priority Call Queuing - Priority call queuing provides the ability to place some
callers ahead of others who are waiting for the same agent group.
Calling Party Name on Caller ID - Release 7.0 continues to support
Calling Party Number and adds a new functionality for Calling Party Name.
By programming a button on the telephone or with a feature code through
centralized programming, users are able to toggle between displaying the
caller’s telephone number or the caller’s name
Supporting Caller ID on 408GS/LS ID MLX Card

MLX Headset Operation - Headset operation in Release 7.0 has been
enhanced so that MLX headset operation more closely mimics the handset
operation in the following ways: When a person is on a call using a headset
and the headset auto-answer is turned on, the user hears a short ring when
another call is coming in. In previous releases, this ring was not provided.
When a person receives a voice-announced call and handles the call by using
a headset and turning off the speakerphone, the associated LEDs (the DSS
button and the inside Auto Dial button) for that extension at other telephones
are lit. In previous releases, the LEDs for that extension did not light at the other
telephones.

Touch-Tone or Rotary Signaling - you can program tip/ring ports to use rotary
signaling. You can program any tip/ring port on an individual basis (including
ports on the 412 LS-ID-ETR and 016 ETR modules that are programmed for
tip/ring operation).

Abandoned Call Information Reported to MERLIN LEGEND Reporter - For
abandoned calls, you are now able to identify the queue or the agent where the
call was abandoned. The MERLIN LEGEND Release 7.0 software has been
modified so that either of the following occurs: If the caller hangs up while the
call is in queue, the Auto Login/Logout Group ID is entered into the Station
Message Detail Recording (SMDR) record. If the caller hangs up while the
call is ringing at a group member’s extension, that group member’s extension
number is entered into the SMDR record.
Note: It’s not recommended to use ATL modules and phones with this
release especially if PRI is implemented in the system.

• Merlin Messaging all releases
• Merlin Mail MLM 007
• Merlin Mail R3.0 (Not recommended for sale)
• Integrated Solutions II & III (Not recommended for sale)
• 3rd party voicemail interface through single line 012 module with ring generator
  (each port of vm requires 1 station)

Upgradeable using an upgrade card up to Magix 4.0, SPM s/w must be used if
you want to save programming