Avaya Phone System
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Toll Free: 800 - 593 - 7966
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Merlin Legend 7.0 (CKE5) Processor (6140-CU7) (April 1999) |
| (Maximum system capacity: 80 lines x 200 stations) |
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The Merlin Legend Communications
System is an advanced digital switching system that integrates voice and
data communications features. Legend gives customers access to a variety
of standard and advanced features, adjuncts,and networking applications
to help manage costs, improve productivity and enhance customer service.
Merlin Legend is designed for small to medium sized companies. It supports
up to 80 lines and 200 extensions. The processor module is the “brain” of
the system, a miniature computer that controls system features and diagnostics,
as well as the traffic among the modules. |
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| Standard Features: | |||||||||||
412 LS-ID-ETR Module. The 412 LS-ID-ETR modules is not available. To connect ETR and MLS telephones to a MERLIN LEGEND Communications System, use the 016 ETR modules. 016 ETR Modules. The 016 ETR modules provide 16 ETR station ports, including 6 with T/R functionality and 4 TTRs. On the 016 ETR modules, the first 10 ports are ETR ports only—these ports do not have T/R functionality. The remaining 6 ports (ports 11 through 16) can be programmed to support either T/R or ETR, but not both simultaneously. Expanded Digital Endpoint Connectivity - Release 7.0 increases the maximum number of digital telephones supported from 127 to 200 by introducing a new 016 MLX module. In addition, each of the 200 ports can support an MFM adjunct which increases the current 255 station endpoints to 400. 016 MLX Modules. Each 016 MLX module provides 16 digital station ports and has an additional 32K of dual port RAM. Processor Module. The 016 MLX modules can only be utilized with the CKE4 or later processor module with upgrade to R7.0 software. The CKE4 processor module provides the lead to access the additional 32K of RAM on the 016 MLX modules. Voice Announce on Idle Only Option on MLX Telephones Prior to Release 7.0, no options were available for disabling intercom voice announcements at an MLX telephone when busy. In Release 7.0, a new option—Voice Announce on IDLE ONLY—is available with the existing Voice Announce feature. This new option allows a user to receive intercom voice announcements only when they are not active on another call. Priority Call Queuing - Priority call queuing provides the ability to place some callers ahead of others who are waiting for the same agent group. Calling Party Name on Caller ID - Release 7.0 continues to support Calling Party Number and adds a new functionality for Calling Party Name. By programming a button on the telephone or with a feature code through centralized programming, users are able to toggle between displaying the caller’s telephone number or the caller’s name Supporting Caller ID on 408GS/LS ID MLX Card MLX Headset Operation - Headset operation in Release 7.0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways: When a person is on a call using a headset and the headset auto-answer is turned on, the user hears a short ring when another call is coming in. In previous releases, this ring was not provided. When a person receives a voice-announced call and handles the call by using a headset and turning off the speakerphone, the associated LEDs (the DSS button and the inside Auto Dial button) for that extension at other telephones are lit. In previous releases, the LEDs for that extension did not light at the other telephones. Touch-Tone or Rotary Signaling - you can program tip/ring ports to use rotary signaling. You can program any tip/ring port on an individual basis (including ports on the 412 LS-ID-ETR and 016 ETR modules that are programmed for tip/ring operation). Abandoned Call Information Reported to MERLIN LEGEND Reporter - For abandoned calls, you are now able to identify the queue or the agent where the call was abandoned. The MERLIN LEGEND Release 7.0 software has been modified so that either of the following occurs: If the caller hangs up while the call is in queue, the Auto Login/Logout Group ID is entered into the Station Message Detail Recording (SMDR) record. If the caller hangs up while the call is ringing at a group member’s extension, that group member’s extension number is entered into the SMDR record. Note: It’s not recommended to use ATL modules and phones with this release especially if PRI is implemented in the system. |
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| Voicemail Capabilities: | |||||||||||
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| Upgrade Capabilities: | |||||||||||
| Upgradeable using an upgrade
card up to Magix 4.0, SPM s/w must be used if you want to save programming |
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| Hardware Compatibilities: | |||||||||||
| Modules: | |||||||||||
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| Merlin ATL | Legend MLX (digital) | ||||||||||
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