Avaya Phone System


 

Avaya Phone System
Business Phone Systems

877-289-2829

www.telecomworldonline.com

Merlin Magix 2.1 (CKE5) Processor (6180-P21)
(November 2001)
   

(Maximum system capacity: 80 lines x 200 stations)

The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions. Businesses can easily enhance their MERLIN MAGIX® Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications. The MERLIN MAGIX Integrated System simplifies administration and maintenance, which can reduce operating costs. Programming is via a user-friendly, graphical user interface (GUI)- based software application: the Microsoft Windows-based System Programming and Maintenance (WinSPM) software. This application provides on-screen icons and menu choices to guide system administrators through the administration process. The processor module is the “brain” of the system, a miniature computer that controls system features and diagnostics, as well as the traffic among the modules. The processor module has built in 2 jacks, one for SMDR and one for local system programming, and a built in modem for remote programming. There is also a slot for PCMCIA card for backup/restore/upgrade applications. You can program the system through an MLX-20L on an MLX module, 4424LD+ on a TDL module, or through WINSPM either locally through the admin port or remotely thru the built in modem.

Features:

Features of Magix 2.0

Calling group agent in multiple calling groups. A calling group agent can be a member of more than one calling group.

Selective login. A calling group agent can selectively log into individual calling groups or can log into all calling groups to which the agent has been assigned as a member.

Selective logout. A calling group agent can selectively log out of individual calling groups or can log out of all calling groups.

Auxiliary Work Time. When a calling group agent activates the Auxiliary Work Time feature, the calling group agent is unavailable to receive calling group calls. When the calling group agent activates or deactivates Auxiliary Work Time, the MERLIN MAGIX system maintains the agent’s logged in or logged out status for calling groups.

Selective Supervisor mode. The new Selective Supervisor mode allows a calling group supervisor to see the login/ logout status for all assigned group members and delay announcement units (DAUs) assigned to the calling group. The calling group supervisor can see which extensions that have selectively logged into an individual calling group. In this mode, the supervisor can log in or log out any extension assigned the group.

Enhanced TSAPI events and services. The MERLIN MAGIX system and the MERLIN MAGIX PBX Driver are enhanced to provide services providing more information about calling groups and extensions. This allows CRM applications to automatically configure their database with the support and overflow groups for an individual calling Group. The application can also query the state of Do Not Disturb and Message Waiting lights at an extension allowing for a more accurate MERLIN MAGIX system view when the application is initiated. The restrictions that prevent the Deflect Call Service are removed.

Caller ID display enhancement. For customers who do not subscribe to Caller ID service or who do not have loop-start lines connected to modules that support caller ID service (800 GS/LS-ID, 408 GS/LS-ID-MLX, or 412 LS-ID-TDL modules), only the programmed label for the line appears on display telephones when a call is received on the line. The No Caller ID label does not appear on display telephones as on previous releases. This enhancement is system wide and requires no system programming.

SPM 6.0 WinSPM 6.0 software offers an automatic conversion program via the DOS-emulator version of SPM and flow control for the programming thru the serial port or remotely thru the built in modem.WinSPM will help thru the upgrade process to make it simple and utilize less time.WinSPM is backward compatible.

 
Voicemail  

  • Merlin Messaging all releases
    3rd party voicemail interface through single line module 012 T/R , 016 T/R or the last 6 ports of 016 ETR module with ring generator (each port of VM requires 1 station port).

  
Upgrade Capabilities:  
  • Upgradeable using an upgrade card up to Magix 4.0, SPM s/w must be used if you want to save programming.
  
Hardware  
Modules:  

  • Magix Expansion Cabinet (2 max)

  • 024 TDL

  • 412 LS/ID TDL

  • 408 GS/LS ID MLX

  • 408 GS/LS MLX

  • 016 MLX

  • 008 MLX

  • 016 ETR

  • 016 T/R with ring generator

  • 800 GS/LS ID

  • 100 DS1 ISDN /T1

  • 100R (INA)

  • 100DCD

  • 008 Off premises telephone

  • 012 Basic with ring generator

  • 800 GS/LS line

  • 800 Direct inward dialing

  • 800 BRI

  • 400 GS/LS TTR

  • 400 E & M tie line

  • Merlin 012 Basic (not recommended)

  • Merlin 800 Line Card (not recommended)

  • Merlin 400 Line Card (not recommended)

  • Merlin 400 DTMF (not recommended)
  
Option modules:  

  • Multi-function module

  • Music Coupler

  • Loop Start Trunk Adapter (paging)
  
Telephone Sets:  
TDL Sets: Legend MLX (digital) Set  

  • 4400

  • 4400D

  • 4406D+

  • 4412D+

  • 4424D+

  • 4424LD+

  • TDL-DSS

  • 3810 Wireless

  • MLX-5

  • MLX-5D

  • MLX-10

  • MLX-10D

  • MLS-10DP

  • MLX-16DP

  • MLX-20L

  • MLX-28D

  • MLX-DSS
  

Single line sets (LED message waiting light only supported – no neon message waiting lights supported)

  
Partner  

  • MLS-6

  • MLS-12

  • MLS-12D

  • MLS-18D

  • MLS-34D

  • Partner 6 button

  • Partner 18 button

  • Partner 18D

  • Partner 34D

  • Partner 6D (series II)

  • Partner 18D (series II)

  • Partner 34D (series II)

  • Partner Endeavor 6 button

  • Partner Endeavor 18 button

  • Partner Endeavor 18D

  • Partner Endeavor 34D

  • Partner cordless MLC-6/905 cordless

  • Transtalk 9000/MDW 9000 cordless

  • Transtalk 9030/9031/9040

  • 3910 Wireless