 |
|
|
Avaya Phone System
|
877-289-2829www.telecomworldonline.com |
Merlin Magix 3.0 (CKE5) Processor
(6180-P3)
|
||
|
(Maximum system capacity: 80 lines x 200 stations) |
||
|
The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions. Businesses can easily enhance their MERLIN MAGIX® Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications. The MERLIN MAGIX Integrated System simplifies administration and maintenance, which can reduce operating costs. Programming is via a user-friendly, graphical user interface (GUI)- based software application: the Microsoft Windows-based System Programming and Maintenance (WinSPM) software. This application provides on-screen icons and menu choices to guide system administrators through the administration process. The processor module is the “brain” of the system, a miniature computer that controls system features and diagnostics, as well as the traffic among the modules. The processor module has built in 2 jacks, one for SMDR and one for local system programming, and a built in modem for remote programming. There is also a slot for PCMCIA card for backup/restore/upgrade applications. You can program the system through an MLX-20L on an MLX module, 4424LD+ on a TDL module, or through WINSPM either locally through the admin port or remotely thruthe built in modem. |
|
|
| Features: | ||
|
Features of Magix 2.2 Account Code Verification. The System Manager can create up to 50 account codes using system programming to allow the system to verify the account code entered at an extension. When at least one account code exists for verification, the system verifies every account codes entered at extensions. Simultaneous Display of Caller Number and Caller Name. when a customer subscribes to Caller ID service from the local telephone company, both calling number and name is simultaneously shown on display telephones if both are included in the subscription. Calling Party Number appears on line 1 and Calling Party Name appears on line 2 of the display on 4400-Series and MLX telephones. For Transtalk 9031/9040, Business Cordless 905, ETR and MLS telephones, you can see either Calling Party Name or Calling Party Number on the display, but not both simultaneously. You can program a button on the TransTalk 9031/9040, business Cordless 905, ETR and MLX telephones to toggle between Calling Party Number and Calling Party Name. New Group Calling features. Calling Group Agent ID The Calling Group Agent ID feature allows multiple agents in a Call Center environment (using applications provided through a Telephony Services Application Programming Interface (TSAPI)) to use the same extension. The feature allows a TSAPI application to report on the agent IDs, in addition to The extension thus allowing the application to determine which agent sharing the extension should be credited for work. To activate the Agent ID feature, the System Manager defines a system-wide range of Agent IDs through System Programming. Group Ring. Group Ring is a new Hunt Type for the Group Calling feature that allows a Calling Group call to ring at all available Calling Group member extensions simultaneously. The call rings at all available member extensions until the call is answered or until the caller hangs up. When a member answers the call, the call stops ringing at other member extensions and is connected to the member answering the call. Consequently, most calls are handled by the first member to answer the call. Group Calling Music-On-Hold. A loop-start line/trunk jack can be assigned as Group Calling Music-On-Hold port. A music source or recorded announcement device can be connected to the assigned Group Calling Music-On-Hold port to provide the audible feedback for the following: Outside calls that were directed to a Calling Group that has a Delay Announcement. Group Calling Music-On- Hold is heard after the Delay Announcement has been played while the caller is waiting in queue. Outside calls transferred into a Group Calling queue. Group Calling Music-On-Hold is heard before and after the Delay Announcement (when available) plays. Outside calls to the Calling Group where the call was ringing at a Calling Group member, who refused the call (via time-out) and the call is back in queue. Calls that were answered by a Calling Group member and placed on either Hold, or Hold-for-Transfer/Conference hear music or recorded announcements provided by a source connected to the System Music-On-Hold port. If there is a Group Calling Music-On-Hold port assigned. SPM 8.0 WinSPM 8.0 software offers an automatic conversion program via the DOS-emulator version of SPM and flow control for the programming thru the serial port or remotely thru the built in modem.WinSPM will help thru the upgrade process to make it simple and utilize less time. WinSPM is backward compatible. |
||
| Voicemail | ||
|
||
| Upgrade Capabilities: | ||
|
||
| Hardware | ||
| Modules: | ||
|
|
|
| Option modules: | ||
|
||
| Telephone Sets: | ||
| TDL Sets: | Legend MLX (digital) Sets: | |
|
|
|
|
Single line sets (LED message waiting light only supported – no neon message waiting lights supported) |
||
| Partner | ||
|
|
|
