Avaya Phone System


 

Avaya Phone System
Business Phone Systems

877-289-2829

www.telecomworldonline.com

Avaya Api PC Card Release 6 (700291834)
The PARTNER Application Programming Interface (API) card is a PCMCIA card,
Software Upgrade Card, or PARTNER Remote Access PC Card. It replaces the
Backup/Restore Card that comes with the PARTNER ACS Release 6 control unit.
Enables the following applications on PARTNER ACS Release 6 or higher:

  • Screen pop
  • Small call center
  • Interactive voice response (IVR)
  • 911 solutions
  • Call accounting reports
  • Traffic reports
  • Customer relationship management (CRM)

API is a feature enhancement for PARTNER ACS that allows new and existing
server based applications from Avaya’s DeveloperConnection program to work
with and enhance the operation of PARTNER ACS Release 6 or later systems.
The software allows API to be activated in place of Station Message Detail
Recording (SMDR). API is a feature that provides for switch reporting details of
incoming, outgoing, transfer and conference traffic on the switch. It also reports
entered account codes and the activation/deactivation of Do Not Disturb.
API is similar to SMDR, except that all events (for example, off hook, time,
originating extension, line accessed, number dialed, Caller ID number, etc.) are
sent out the SMDR port (RS232) near real time. SMDR waits until the call is
completed and then sends all the data for the entire call.