- Screen pop
- Small call center
- Interactive voice response (IVR)
- 911 solutions
- Call accounting reports
- Traffic reports
- Customer relationship management (CRM)
API is a feature enhancement for PARTNER ACS that
allows new and existing
server based applications from Avaya’s DeveloperConnection program to
work
with and enhance the operation of PARTNER ACS Release 6 or later systems.
The software allows API to be activated in place of Station Message
Detail
Recording (SMDR). API is a feature that provides for switch reporting
details of
incoming, outgoing, transfer and conference traffic on the switch. It
also reports
entered account codes and the activation/deactivation of Do Not Disturb.
API is similar to SMDR, except that all events (for example, off hook,
time,
originating extension, line accessed, number dialed, Caller ID number,
etc.) are
sent out the SMDR port (RS232) near real time. SMDR waits until the call
is
completed and then sends all the data for the entire call. |
