Overview

Definity Callmaster IV

Overview:

The Avaya Definity Callmaster IV is a traditional design Digital Voice Terminal designed specifically for high volume call center use. In addition to the array of classic and advanced call handling features, the  Definity Callmaster IV boasts a dual headset jack for live call supervision, a built-in recorder interface module (RIM) to record and monitor agent calls, and a large display with multi-line scrolling for realtime VuStats data. Such as customer service, order processing, or collections - incorporating all of the features needed to give your agents control over their workflow and enhance their productivity.

Avaya Callmaster terminals offer the features your call center agents need to maximize their productivity, including: A built-in recorder interface module to record and monitor agent calls for quality assurance or legal reasons

Display capability with multi-line scrolling for VuStats data: real-time call center performance statistics on your agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups Headset operation, including dual headset jacks to allow supervisor to listen or join in.

An array of programmable line and feature buttons that give your agents one-touch access to a choice of call center features. Callmaster terminals deliver the flexibility and convenience your agents need to handle everything from day-to-day calling to high-volume applications, and are suitably designed for agents who work remotely.

As part of the Avaya Customer Relationship Management (CRM) solutions portfolio, Callmaster terminals support features that can help your agents to deliver world-class service to your customers and other callers.

Specifications

Definity Callmaster IV

Features:

Definity call center station for use with headset. Integrates beautifully into 2-wire or 4-wire environments. The Recorder Interface Module (RIM) so often an extra cost option is built right in. The Callmaster IV complies with FCC Class B, so that when used with a Definity Extender, agents can work from the comfort of theit own homes.

The Avaya Callmaster IV is Headset Compatible. It requires a Plantronics P10 Amplifier to connect to it, then any H Series Plantronics Headset.

The Avaya Definity Callmaster IV Phone is only compatible with the Avaya Definity Telephone system, and is not suitable for home use.

• Built-in Recorder Interface Module (RIM) enables conversations to be recorded
• Supports telecommuting agents with FCC Part B approval for home use; works with Definity Extender
• Dual headset jacks accommodate left and right handed agents as well as aid in training
• Designation Card can now be sent through a laser printer for more precise labeling. 2 or 4-wire RIM solution included in every terminal
• Pick up and release calls with a touch of a button
• Optional zip-tone operation (for rapid sequence calling)
• Programmable LCD can show time, date, Direct Number Identification Service (DNIS), Automatic Number Identification (ANI), VuStats and more
• Supertwist technology makes the LCD far more visible than conventional LCDs
• 2-line, 40-character supertwist LCD with multi-line scrolling.
• Display scrolling to access even more information
• Timer function show elapsed time on call in progress or any other operation
• 6 call appearance buttons
• 15 programmable feature buttons
• Log-in and release buttons
• Conference, hold, drop and transfer buttons
• Mute button
• Personalized ring
• Separate up/down volume buttons
• Adjunct Jack used for connecting compatible adjunct equipment such as an S101A or S201A Speakerphone, a 502A Adapter, or a 500A Headset Adapter.
• Part Number: 3179-40

Requirements:

• Definity Enterprise Communications Server (ECS), System 75 (R1V3 or higher) or System 85 (R2V3 or higher) digital port connection
• 2 wire TN2181 circuit card (63841)
• 4 wire TN754C circuit card (63114)
• Carbon compatible headsets
• Call Center software
• Modular-to-PJ327 adapter for headsets/handsets
• Handset kit is optional and ordered separately