Avaya IP Office 500 V2

• Maximum Capacity

• 144 Analog Trunks
• 8 PRI or T-1 Circuit
• 128 SIP Trunks
• Up to 384 Digital Phones
• Up to 384 Single Line Devices
• Up to 384 IP Phone Extensions
• Up to 384 SIP Extensions
• Up to 12 External Expansion Modules
• Caller ID built in on all lines
• 6 Port Voicemail
• Up to 128 Party Conference Bridge
• Network up to 32 sites with 1000 total users

• Features

• Supports Mobile Twinning Feature through Licensing
• Remote Programming through High Speed Internet
• Additional Features available through Avaya IPO License

• Compatible Digital Phones

• 1400 Series- 1403, 1408, 1416, BM32
• 5400 Series- 5402, 5410, 5420
• 4400 Series- Compatible with External Expansion Modules only

• Compatible IP Phones

• 1600 Series- 1603, 1608, 1616, BM32
• 9600 Series- 9610, 9620, 9620C, 9630, 9630G, 9640, 9640G, 9650, 9650C
• 5600 Series- 5602, 5610, 5621

• Other Compatible Phones

• Single Line Telephones
• Supports Message Waiting Indicator to SLT

• User Productivity Licenses:

• Mobile Worker- Twining, simultaneously ring cell phone, intercom extensions from cell phone, access voicemail, access overhead paging system, make outbound calls using system telephone lines, etc.
• Tele Worker- Softphone license, control phone from desktop o Office Worker- Control phone from computer, visual voicemail, click to dial, etc.
• Power User- All features of Mobile Worker, Tele Worker, Office Worker
• Customer Service Supervisor- Monitor Call Reports for Customer Service Agents (Call Accounting)
• Customer Service Agent- Agents that can be monitor for call reporting information from Customer Service Supervisor
• Receptionist Soft Console- Receptionist can control phone through computer, see who is on the phone, drag and drop calls, see caller’s time on hold, transfer calls with message delivered on display of phone (i.e., angry customer, customer with order, priority caller, etc.)

• Voicemail: Essential Edition

• Resides on System SD Card with Essential Edition
• Upgrade to Preferred or Advanced Edition- Requires a PC
• 40 Auto Attendant
• 4 Modes- Day, Night, Lunch, Break
• 15 Hours of Storage
• Up to 1000 Mailboxes
• Comes with 2 ports, expandable up to 6 ports
• Voicemail must be programmed through the computer
• Voicemail to email built in with sync to Blackberry
• Dial by name directory built into voicemail
• Basic Call Queuing
• Visual Voicemail through soft key integration
• Fax tone detection

• Voicemail: Preferred Edition

• All Features of Essential Edition
• Requires Dedicated PC
• Up to 40 Ports with license upgrade
• Recording time based upon PC size, 1 MB per minute
• Centralized Voicemail Option
• Call Recording may be preset or enabled instantly
• Call recording can be stored in central database
• Maximum recording length of 60 minutes
• Call Queuing Announcements with estimated call waiting time
• Meet me conferencing with PIN number access
• Add people to conference bridge when needed
• Assign DID number to conference bridge
• Whisper Announce
• Cascaded Out calling
• Text to Speech Ability
• Campaign Manager- gathering of information from inbound calls such as spoken answers, answers can be retrieved by agent

• Voicemail: Advanced Edition

• Requires purchase of Preferred Edition
• All Features of Essential and Preferred Edition
• Record calls to a dedicated storage facility that can be searched and replayed via Contact Store
• Integration with 3rd party IVR software- customers can check status of orders, route calls through auto attendant, customers can complete survey information
• Agent Monitoring and reporting via Customer Call Reporter
• web based tool with real time monitoring
• Calls can be tracked cradle to grave (even when calls are transferred to another employee, you can hear entire recording)
• Supports up to 150 agents, 30 supervisors, 1 administrator
• Set alarms for internal and external calls
• Run Manual or Scheduled call reporting